FREQUENTLY
ASKED QUESTIONS (FAQ’s)
Remember that your invitations will be your first opportunity to give your guests a glimpse of the wonderful day that awaits them.
Daisychaininvitations.com can help ensure you create that
'First impression for a perfect day'
1.
How are the cards/wallets made?
2.
Will my invitation look exactly
like the photo on your website?
3.
Can a card be made up in my wedding
colours?
4.
Can you design a card/wallet specifically
for us?
5.
Can I alter an existing card/wallet
design?
6.
Can you provide place cards,
order of service, menu covers, etc in matching design?
7.
Do the cards include an envelope?
8.
What size are the wedding cards?
9.
Do you provide printed inserts?
10.
How will I know what the insert
will look like?
11.
Can the Guests names be printed
on the inserts?
12.
Is there a minimum wedding order quantity?
13.
How long before the Wedding/Ceremony/Celebration
should the invitations be sent out?
14.
When should I place my wedding order?
15.
How do I place an order NOT on-line?
16.
How and when do I pay for my
order?
17.
How much is Wedding Order Postage?
18.
How will my order be delivered?
19.
What if I want to order additional
invitations?
20.
What if I have to make an amendment
to my order or insert?
21.
What happens if I have to cancel
my wedding order?
22.
What do we do with your personal
information?
*If you require assistance in completing
any of the order forms or need any questions answered, then
please don't hesitate to telephone or fax us on 0044 (0)
1189 821039. If we are dealing with other clients you will
be prompted to leave a message. Please don’t just hang up,
we will call you back.
Alternately you can of course contact
us by email at
1.
How are the cards/wallets made?
All
our cards are individually hand crafted. We use good quality
materials from a regular suppler for all components of our
cards. Materials may include paper and fabric flowers, exquisite
ribbons and fabrics, glittery sequins to name a few.
*Please
note: our cards should not be handled by children as the
cards contain wires and small parts.
2.
Will my invitation look exactly like the photo
on your website?
Our
cards are individually hand made to order, so a certain
amount of variation should be expected
However,
colour texture, ribbons etc may vary slightly due to supplies,
but we will make every effort to reproduce as near as possible
the design you have chosen.
3.
Can a card be made up in my wedding colours?
Yes.
Our stationery can be colour co-ordinated to match your
theme.
4.
Can you design a card/wallet specifically for me?
Yes.
There’s nothing we would enjoy more, than to design a card
especially for you.
For example, it could include themes,
hobbies and pastimes, logo's, family crest/coat of arms
etc.
5.
Can I alter an existing card/wallet design?
Yes.
Most of our designs can be adapted to suit your requirements.
6.
Can you supply place cards, order of service,
menu covers, etc in matching designs?
Yes.
We offer a complete range, in all our designs, from
Invitations through to Thank you Cards
7.
Do the cards/wallets include an envelope?
Yes.
Each card comes with a good quality white envelope.
*The
envelope card is ready for posting.
8.
What size are the wedding cards?
We
have a standard range of sizes for all our wedding cards,
but should you wish to have a design in another size card,
please call us to discuss your requirements.
| Card type |
Metric size (mm) |
Imperial size (inches) |
| Wedding
Invitation |
104 x 150 |
4 x 6 |
| Evening
Invitations |
104 x 150
|
4 x 6 |
| Place
Names |
56 x 89 |
2 x 3 |
| Thank
you. |
104 x 150 |
4 x 6 |
| Wedding
/ Evening Response. |
104 x 150 |
4 x 6 |
| Celebration
/ Announcement. |
104 x 150 |
4 x 6 |
Sizes are approximate.
9.
Do you provide printed inserts?
Yes.
The cost of your invitation includes a printed insert from
the details you supply. All you will need to fill in by
hand will be your guest’s names. Alternatively you can choose
a blank insert for you to complete all the day’s details
by hand
We use good quality ivory marbled paper, for all wedding/ceremony
stationery and white for our occasion cards.
10.
How will I know what the insert will look
like?
Once you have placed an order, we
will send you 2 copies of the insert for your approval.
You will be asked to counter sign
one insert accepting that it is exactly correct and return
the insert to Daisychaininvitations.com. The second
insert is a copy for your own records
The
proof reading will be the customer’s responsibility. Any
changes made after we have received your signed acceptance
will incur an additional charge for work and material.
PLEASE
TAKE TIME TO CHECK ALL DETAILS ARE CORRECT AND MAKE ANY
AMENDMENTS BEFORE SIGNING AND RETURNING THE CONFIRMED INSERT.
*Daisychain
Invitations will not accept responsibility for errors or
amendments on the printed inserts once we have received
the signed insert, confirming the wording is correct.
*Errors
made by Daisychaininvitations.com will be rectified free
of charge.
11.
Can the Guests names be printed on the inserts?
Yes
we can offer this option if requested.
We will forward you our electronic guest list form
for you to complete when the order is placed.
*Please
note we can only accept the guest list in an electronic
format on our own forms to avoid spelling errors.
12.
Is there a minimum wedding order quantity
We
firmly believe that it is your day and we should attempt
to cater for your needs therefore, the only requirement
we have is that a minimum of 10 cards must be ordered.
13.
How long before the occasion should the invitations
be sent out?
We
recommend that for a Wedding or Ceremony, your invitations
should be sent out to your guests at least 8-12 weeks before
your big day. This allows time for your guests to reply
and for you to organise the day’s proceedings, reception,
hotel arrangements, flights etc.
14.
When should I place my order?
We
recommend that for Weddings or Ceremonies/ that you place
your order a minimum of 18 weeks before the date. Allowing
6 weeks for your order to be produced and 12 weeks for you
to complete and despatch your invitations
Ideally
we like at least 6 weeks to actually produce your hand made
invitations, but of course, if you require delivery sooner
than this, we will pull out all the stops to try and accommodate
you.
15.
How do I place an order NOT on-line?
Simply call us on 0044 (0) 1189 821039 and we will advise you.
16.
How and when do I pay for my order?
Payment
can be made using a credit/debit card on-line via the secure
website PayPal.
Our
email address is
dcinvitations@yahoo.co.uk.
Please
refer to our order form for deposit and final payment.
17.
How much is the Wedding Order Postage?
The postage on wedding orders is dependent on the finished weight of the order and charged at current postal rate. We will advise you on your postal options by email when your order is completed.
18.
How will my order be delivered
We use The Royal Mail Special Delivery
service to ensure that there is a trace on orders despatched.
On the order form, you will be asked to specify what delivery
address and delivery date you require and be advised that
you will need to be available to sign for receipt of the
order. If you are resident overseas, there may be additional
charges, of which we will make you aware before placing
your order
* PLEASE NOTE THAT Daisychaininvitations.com WILL NOT BE RESPONSIBLE
FOR ANY COSTS INCURRED SHOULD THE ORDER HAVE TO BE REDELIVERED
IF A SIGNATORY IS NOT AVAILABLE AT THE DESIGNATED POSTAL
ADDRESS, OR ON THE SPECIFIED DELIVERY DATE, NOR RESPONSIBLE
FOR ANY DAMAGE TO THE ORDER AFTER A POSTAL SIGNATURE HAS
BEEN RECEIVED.
19.
What if I want to order additional invitations?
If
you require additional cards we would be pleased to provide
them. We have a minimum order of 5 cards and if it is not
possible to include them in with your scheduled delivery
order, there will be an additional delivery charge.
*
We would advise that you order a few extra day and evening
invitations to allow for any mistakes when completing them.
You may also find that one of your guests may be unable
to attend and so you have extra space.
20.
What if I have to make an amendment to my
order or insert?
We
will strive to make any amendments you may have to make,
but please note that there will be additional costs to any
changes once the cards have been made and the inserts approved.
*We
would advise that you order a few extra day and evening
invitations to allow for any mistakes when completing them.
You may also find that one of your guests may be
unable to attend and so you have extra space.
21.
What happens if I have to cancel my wedding
order?
We
have the following procedures to follow in the unhappy event
that you have to cancel your wedding order.
Once
your signed proof has been received, we will purchase materials
and commence making your wedding order.
Should
you wish to cancel the order after we have received the
signed proof your initial deposit will be forfeited to cover
materials purchased and labour.
22.
What do we do with your personal information?
Daisychain
Invitations will not knowingly pass on any personal information
held or used to outside or secondary parties.